Tone of Voice, Branding & Strategy Blog

Who wrote it? I did

28 / January / 2013

We’ve noticed something. Behind a lot of brands with good writing, there’s a founder who penned the words themselves. Someone who had a clear idea of what they wanted to do, knew who they wanted to be and how they wanted to sound. It goes to show that good writing and clear thinking are one […]

Writing for social media: our theory to add to the theories

19 / November / 2012

‘How should our brand write for Facebook, Twitter and [insert the next big thing here]?’ That’s a question nervous brand managers ask us a lot at the moment. To their slight dismay, we don’t hand over a template, a guideline or a guaranteed-to-get-you-more-retweets-than-that-photo-of-Barack-and-Michelle trade secret. Because social media is different to other writing. You’re talking […]

Ten signs a copywriter is on autopilot

12 / September / 2012

It’s easy to blame bad writing on cautious clients or the scars of two-thousand-and-one track changes. But much of the blame has to lie with copywriters themselves. Too many of them have knocked out sloppy words for far too long. We want it to stop. So we’ve written, not rules exactly, but provocations. What if […]

No, I don't want to see your brand dodecahedron

16 / July / 2012

Brand strategy has puffed itself up to be so important it’s put on a pedestal, and it’s high time we knocked it off. Let’s drop the diagrams and faux-strategy once and for all. We’ve all been there. Brand presentations that take about three-and-a-half days to go through. The first part often goes over that particular […]

What's the big idea?

11 / June / 2012

Branding types love to talk about ‘the big idea’: a thought that makes you feel differently about something or see things in a new way. But most so-called big ideas aren’t really that big and they don’t have much of an idea behind them either. It’s much easier to come up with touchy-feely slogans than […]

Apologise unreservedly seems to be the hardest word(s)

09 / May / 2012

Oh dear. Diageo have got themselves in a bit of bother with small brewers BrewDog. You only need to look at Diageo’s apology to see how they got into trouble in the first place (and why BrewDog deserve to win more awards than them). Diageo’s at-arm’s-length statement vs… A Diageo spokesperson: “There was a serious […]

When small independents learn big companies' tricks

01 / May / 2012

As of today the contents of my fridge have changed. Bye-bye big name labels and uniform vegetables. Hello real food delivered from local shops by Hubbub. If you haven’t come across them already, Hubbub is roughly what you get when you cross the good bits of buying local with the convenience of ordering from Ocado. […]

Tone of voice. No tone of voice.

25 / April / 2012

What is tone of voice? And does it really matter? We can show you. All we need is some butter and a Jedi Master. TONE OF VOICE A humble ingredient, no more: a rousing tone for Lurpak plays on how you feel when you’ve baked something yourself. Clever. NO TONE OF VOICE Spend £££s to […]

The day we went to Selfridges. To speak not to shop.

12 / March / 2012

Here’s Rob talking about stopping brand slop in Selfridges at an event set up by It’s Nice That. We were tickled that the soundbite flying around afterwards on Twitter was: ‘If you feel like a berk saying it you shouldn’t write it down. – Rob Mitchell’. We’re determined to bring the word berk back into […]

Once upon a time we didn't need strategic storytelling

01 / March / 2012

Once upon a time stories weren’t called ‘narratives’ and we didn’t need a process, archetypes or rules to help us tell them. And most authors of books, plays, films and the like (ie real stories) didn’t use them either. So why have so many agencies started banging on about the power of storytelling all of […]